FAQ
Screen Printing FAQ- Yes Clothing Line FAQ
Screen printing FAQs
What is the smallest order you accept?
Can we mix and match various sizes and styles?
What is the setup cost for screen printing?
Can you supply us with the promotional apparel we need?
What if we don’t find the product we’re looking for in your catalogue?
How long will it take orders to be ready for pick up or delivery?
Does Yes Canada do customized promotional clothing, event wear, and team wear?
What are your hours of operation?
What if we want to change our order?
Can we cancel or return an order?
Do you provide shipping services?
Do you provide samples for approval?
Which file formats do you accept?
What methods of payment do you accept?
Do you require upfront payment?
Yes Canada Inc. performs high quality, professional screen printing for promotional attire of all kinds. We design, print, and create promotional apparel for businesses to help them effectively represent their brands across a wide range of platforms. In addition, Yes Canada has its very own clothing line sold in fashion boutiques throughout the city of Toronto as well as online through our website.
What is the smallest order you accept?
Yes Canada fills orders of any size and quantity. We can even screen just one t-shirt but keep in mind that the more you order, the cheaper your price per item will be. There is a $25 fixed setup fee for all orders and depending on the number of colours, the number of prints, and the complexity of your logo, the total price for the project will vary.
Can we mix and match various sizes and styles?
Yes. For any screen printing order you place with Yes Canada, you have the freedom to specify any arrangement of sizes and styles for printing, as long as your logo or printed graphics do not change.
What is the setup cost for screen printing?
There is a fixed setup cost of $25 for every screen printing order per color.
Can you supply us with the promotional apparel we need?
Yes. Browse through our comprehensive catalogue to see the different kinds of attire we offer.
What if we don’t find the product we’re looking for in your catalogue?
If you don’t find what you’re looking for in our catalogue, simply contact us to discuss your needs further. Yes Canada has the ability to develop unique promotional products in-house and we also have many collaborative business relationships with third party promotional companies and manufacturers that are great source of unique products. Whatever it is that you require, we’ll fulfill your request.
How long will it take orders to be ready for pick up or delivery?
Orders usually take 5 to 7 business days to complete. However, if you have a rush order, Yes Canada will do everything it can to accommodate your time sensitive demands.
Does Yes Canada do customized promotional clothing, event wear, and team wear?
Yes. According to the nature of your event, team sport or promotional occasion, Yes Canada will provide you with the attire you need, inclusive of all graphics you specify.
What are your hours of operation?
Yes Canada Inc. is open Monday to Friday 9:00am to 5:00pm. If you have an urgent request, email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or call (416) 850-8955. Our customer service staff checks emails and voicemails around the clock to accommodate your needs – even on weekends and holidays.
What if we want to change our order?
Depending on what stage your order is in, we may be able to accommodate your changes. However in many cases, given the nature of our business, changes cannot be made during the production process.
Can we cancel or return an order?
Since Yes Canada produces custom apparel, we cannot accept cancellations after production has begun and we are unable to take back orders after they have been completed.
Do you provide shipping services?
Yes. We provide shipping services through Canada Post and UPS. The terms and prices of each shipping order will be determined by our office once your order has been placed.
Shipping costs vary according to the size of your order and where you’re located.
Can I pick up my order?
Yes. You can pick up your order once it is ready at our office address:
17-2105 Midland Avenue
Toronto, ON, M1P 3E3
Do you provide samples for approval?
Yes. For every order, before we begin production, we produce a sample for colour and graphics approval. Only once you have approved the sample, we will continue on with the full production of the project.
The simplest and fastest way for you to submit your artwork to us is through email. Send your file(s) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will send you a confirmation email upon successfully receiving your graphics.
Which file formats do you accept?
Our preferred file format for screen printing orders is a Vector File. Having said that, we also accept PDF, AI, CDR and EPS. Should you wish to send us a rasterized file, you may do so in the following formats: TIFF, JPG, BMP and PSD. Please be sure that you send us rasterized files in actual print size with 300 dpi to ensure maximum print quality.
What methods of payment do you accept?
We accept Visa, Master Card, American Express, Debit, Cash or cheque.
Do you require upfront payment?
Yes. We require 50% of the total amount of the project after you’ve approved the sample and before we begin production.
